worldwide. If you are one of them, you might have a little membership card that you have to bring every time you want to visit one of their well-equipped gyms.
Generally, members have to scan the card at the front desk to gain access to all the PF facilities and amenities.
However, sometimes things don’t always go your way.
You might have forgotten your card somewhere or lost it entirely. Either way, you pull up at the front doors of Planet Fitness and realize that the card isn’t attached to your keys.
Does that mean that you have lost your membership entirely?
Surely, you won’t be able to get into the premises without your card. So, you’ll have to look for a suitable solution. Fortunately, losing your Planet Fitness card does not mean that you have also lost your membership with the gym.
So, what should you do if you have a lost Planet Fitness card? There are many solutions. Let’s discuss some of them.
What to do if you Lose your Planet Fitness Card?
If you lost your Planet Fitness key tag, don’t panic. You’re not alone. Thousands of members end up losing their tags each day. The staff at Planet Fitness is well-equipped to deal with such situation.
All you need to do is follow some specific procedures.
Get a Replacement Card
The most sensible option is to get your lost card replaced. And it’s also one of the simplest routes that you could take.
All you need to do is walk up to the front desk of your home Planet Fitness branch and tell them about your situation. Generally, all PF gyms have a box of key tags with them for new members.
The staff would be more than happy to give you one as a replacement for your lost key tag. In some locations, Planet Fitness might charge a nominal fee for replacing your card. But some branches might waive the fee, especially if you’ve lost your card as a result of theft or if you have a good relationship with the gym.
It’s also worth noting that calling the home branch before visiting the premises might be good to check if they have membership cards available at the front desk. If not, you could always wait or ask them for other solutions.
Use the Planet Fitness Mobile Application
Planet Fitness has a convenient and user-friendly mobile app that you can use for contactless check-ins. All you need to do is create an account using your membership details.
Once your profile is verified and active, you can make use of the host of features available on the app.
One of the main features is the availability of a virtual key tag that you can simply use at the front desk to check in, even if you don’t have the physical key tag or membership card with you.
Contact Your Home Gym
If you don’t want to try out the other alternatives, you can contact the support staff of your home gym.
Make sure that you specifically call the branch for which you signed up as a member, as other branches might not have accurate access to all your information.
As such, the staff members at your branch will be better equipped to help you out. You can request the support staff to issue you a new card without any extra charges or ask them for better alternatives.
Losing your Planet Fitness card is not that big of an issue. The staff will be more than happy to help you out in such a situation. All you need to do is contact them and let them know about your problem. You’ll get a replacement card or a better alternative in no time at all.