How to Cancel OrangeTheory Classes? Fully Explained!

You can sign up for a bunch of interesting classes at OrangeTheory. The fitness chain offers a slightly different experience from what you would expect from a conventional gym. As such, it’s not uncommon to see a large number of people waiting in line to attend these impactful classes.

Most of these scheduled classes are usually fully booked in advance. And OrangeTheory members are known to show up diligently for all their training sessions.

But irrespective of how fun, eventful, and effective these classes might be, you’re bound to miss a couple due to unforeseen circumstances.

Maybe you might face an emergency. Or you might just feel a little under the weather on the day of the class. In any case, you would be wondering if you have the option to cancel  classes without incurring any extra charges.

So, is that possible?

Can I Cancel My OrangeTheory Class?

Yes, members have the option to cancel their scheduled OrangeTheory classes. However, you will have to do so at least 8 hours before the class starts. Some studios may have differing timelines. So, it’s best to confirm with the support staff about the individual branch policy.

Many members don’t like the idea of having to confirm their absence 8 hours prior to the start of the class. But OrangeTheory Fitness has a pretty solid reason for implementing this policy.

They serve hundreds of thousands of customers. Nearly all of their classes are booked in advance and have a long waiting line. So, if you don’t show up, you’re basically taking away the opportunity of someone else who could’ve filled up the vacancy.

Does OrangeTheory Charge to Cancel a Class?

OrangeTheory gyms do not charge any amount if you cancel a scheduled class 8 hours before it starts. However, if you do so after the designated time has passed, you will have to pay a late cancel fee that can cost you anywhere between $10 and $15.

Even if you try to inform the gym about your absence 5-6 hours before the class, you’ll be charged the no-show fee as per the chain’s cancellation policy. OrangeTheory is pretty serious about their 8-hour rule as they need an appropriate notice to allow other members to fill in for your place in the class.

As such, it’s strictly advisable that you always inform your gym at least 8-12 hours before the class begins so that you don’t get charged anything extra.

How to Cancel an OrangeTheory Class?

How to Cancel OrangeTheory Classes
Grand Warszawski /

Fortunately, canceling a class is pretty simple. There are no complex procedures or time-consuming processes for doing so.

There are two methods through which you can cancel your scheduled OTF classes:

Cancelling Via Phone

The simplest way to confirm your absence and avoid paying the late cancel fee is to call the front desk of the gym and tell them you won’t be able to attend the class.

But remember, you have to do this at least 8 hours before the session takes place. If you don’t, the gym will automatically charge your credit card a penalty of $10 to $15.

Here’s what you need to do:-

  1. Call the support staff of the OTF studio where your class is scheduled.
  2. Tell them that you won’t be able to attend the class for which you signed up.
  3. State the reason for your absence.
  4. Let them know if you want to cancel the class altogether or wish to postpone it to a different time.
  5. Confirm the completion of the cancellation procedure.
  6. Hang up the call.

Cancelling Via OTF Application

If you don’t want to make any phone calls, you also have the option to cancel your OrangeTheory class using the fitness chain’s exclusive mobile application. You can also visit the official OrangeTheory website to do this.

Here’s what you need to do:-

  1. Go to the official OTF website or open their mobile application (GooglePlay / App Store).
  2. Sign in using your membership credentials.
  3. Navigate to the section that displays your scheduled classes.
  4. Choose the class that you want to cancel.
  5. Tap or click on the “Delete Class” option that is displayed next to the selected class.
  6. Use the “Make Schedule Change” if you wish to postpone the class instead of canceling it altogether.

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What is the Class Cancellation Policy at OrangeTheory?

OrangeTheory has a pretty standard, uniform, and reasonable policy for canceling its classes. Members can simply sign out of classes that they had previously registered for using the chain’s application or by calling the gym’s front desk.

But to avoid paying any penalty as a no-show fee, members have to adhere to the following guidelines:

  • Members have to confirm the cancellation of their classes at least 8 hours before the class starts. Some individual gyms might increase this timeline to as long as 12 hours prior to the start of the class.
  • If you don’t confirm your cancelation during this period, you will have to pay a late cancellation fee.
  • The late cancellation or the no-show fee can be anywhere between $10 and $15.

What Happens if You Miss an OTF Class?

If you are unlucky enough to miss an OrangeTheory Fitness class, you’ll be liable to pay a no-show fee of up to $15. This is done to ensure that members are diligent with their schedules and that classes are conducted efficiently.

Usually, you can’t do anything to reverse the damage. But you can try calling the studio to see if they could allow you to make up for the missed class by rescheduling the session.

Another important question arises – is there any way the gym would consider waiving your late cancellation penalty of $15? Unfortunately, there is no official policy regarding this.

But if you have a good relationship with the staff at your OrangeTheory gym, you can certainly try. If you have a legitimate reason for not attending the class and not informing the studio 8 hours before the scheduled time, they might consider not charging you any extra fees.

But that would be more of a courtesy call from your gym and not an official policy. So, make sure that you always attend your classes regularly so that you build a good rapport with the gym staff.

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Winding Up

OrangeTheory is not like your traditional gym chain. Members don’t show up and leave as they please. All of them have to stick to a schedule. Not only is this more efficient, but it also motivates them to never miss a class.

But if you are faced with an untimely emergency, know that OrangeTheory will allow you to cancel your scheduled class. But to do so, you’ll have to adhere to their cancellation policies.